FAQ

Atelier Serraspina - Handcrafted Historical Costumes

Handmade Products

Crafted goods refer to items made in a non-industrial context. One person manages the production and marketing chain. Though we don't create the raw materials, such as fabrics and haberdashery, everything downstream is completed at our Atelier, from receiving the fabric to delivering orders.

The term "handmade" encompasses both assembly and transformation processes. It refers to techniques that are carried out outside of industrialization, similar to "handicraft".

At Atelier Serraspina, our articles are considered "handmade" as we handle the cutting of fabric pieces, their assembly, and their transformation.

While our articles are considered "handmade" and embody an artisanal approach, it is important to clarify that they are not entirely sewn by hand. While some assembly and transformation steps are done by hand, the majority of the work is accomplished using sewing machines and, occasionally, a serger.

Orders & Customizations

To ensure proper sizing, please consult the size chart located under the description tab of each item before placing your order. Should you have any questions or concerns, please do not hesitate to contact us.

If you would like a custom garment made, please choose the "custom size" option and provide us with your measurements. For personalized suits, such as adding ornaments or changing the color or fabric, please use the form on the "custom requests" page. We will respond to your inquiry as soon as possible.

All of our costumes are made to order in our workshop. Orders are fulfilled as quickly as possible, typically within 3 to 6 weeks, based on the specific model and workload. Please refer to the product descriptions for the production time of each item.

Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to easily track the progress of your shipment.

To change or cancel your order, please email us at atelier-serraspina@atelier-serraspina.com within 24 hours of payment confirmation. You find all the details in our Refunds Policy.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from Paypal and major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.
  • Foreign shipping could take up to 14 business days.
  • Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We provide free shipping to Europe and the USA for all orders over 200 USD or EUR. Please check your cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for some international orders and that shipping rates could vary depending on your region.

We do not include sales tax, duty or processing fees in our international shipping charges.

Depending on your local tax laws and the shipped value of your order, you may be required to pay sales tax/VAT/GST, duties and/or customs processing fees separately prior to delivery. An good resource to calculating your likely customs fees is DutyCalculator.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is received. Please enquire for more information about our Refund policy.

Return Shipping Costs : Please note that return shipping costs are the responsibility of the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

handmade with love

Meticulously handcrafted historical costumes. Embrace exceptional quality and join us in celebration.

embracing nature

Committed to eco-friendly fabrics and products that align with environmental protection principles.

unmatched quality

Our dedication to excellence shines through in every stage. Celebrate perfection with our impeccably crafted garments.