Shipping
Your order will be made at our workshop and shipped out within 3-8 weeks after purchase unless noted differently in the order confirmation mail . You'll then receive a notification and a tracking nuumber.
The shipping price is calculated at the checkout. We ship all of our products world-wide. The price of shipping depends on the area chosen and the size and weight of the package.
ATELIER SERRASPINA uses the Spanish PREMIUM Post service.
Registered Spanish PREMIUM Post service delivers the package within 1 or 2 weeks following the email confirmation that your order was dispatched inside the European territory. Shipments outside the EU might last a bit longer due to the delays at customs. Those being beyond our control, we cannot guarantee shipping delays.
Moreover, please kindly note that we are not responsible for any customs fees and/or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country.
If in doubt, we recommend contacting your local customs office for information before ordering. Shipping fees are not included into the price and will be added to your order during the check-out process before the purchase. Please note that shipping is free on all orders over 250 USD.
Returns
If you are not entirely satisfied with your garment, you have up to 14 working days after the day of delivery of your order to return the product and receive a refund, provided that the garment is in the same condition as it was when you received it. Kindly note that the customized items can't be returned.
This means that the garment should not be damaged, soiled, washed, altered or worn (other than to try it on) and that any labels or tags should be intact. Please kindly note that returns with signs of use will be rejected.
In any case, you will have to pay the cost of returning the garment to us.
When the garment is returned, we will fully check it and inform you about your right to a refund. In case of a refund, you'll be informed via e-mail within a reasonable time (and in any case, no later than within 14 days of receiving your returned product).
If you have any questions on this matter, don't hesitate to contact us at atelier-serraspina@atelier-serraspina.com.
How to Return
1. Contact us by email at atelier-serraspina@atelier-serraspina.com, informing the reason of you return.2. Pack the garment that you want to return in a suitable package bag/box.
3. Send the package to the following address: Atelier Serraspina | Casa Roca, Carrer Major S/N | 25510 La Plana de Montros (Lleida) | SPAIN
We recommend that you send your returns via a tracked delivery service. We will not accept responsibility for lost packages.
