Shipping policy
At Atelier Serraspina, we strive to provide a seamless and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy to understand how we process and deliver your orders.
Shipping Destinations & Costs:
Our shipping service is available worldwide, with costs varying based on location. Shipping costs will be displayed during the checkout process. Please note that shipping costs may vary based on your location. The total shipping cost will be calculated and presented before finalizing your order. Free Shipping is available for orders over $200 to Europe and the USA.
Order Processing Time:
Once your order is placed and payment is confirmed, we will work diligently to process and prepare your items for shipment. All of our costumes are made to order in our workshop. Orders are fulfilled as quickly as possible, typically within 3 to 10 weeks, based on the specific model and workload. Please refer to the product descriptions for the production time of each item. Please note that order processing time may be longer during peak seasons or promotional periods.
Shipping Time:
The estimated delivery time depends on your location.
Estimated Delivery Times:
- European Union : 3-7 days
- Europe (non-UE) : 7-10 days
- USA & Canada : 7-10 days
- Rest of the World : 15-21 days
Please note that unexpected delays caused by external factors (e.g., customs clearance, natural disasters, or unforeseen circumstances) may affect the delivery time. We appreciate your understanding and patience in such situations.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress and whereabouts of your package. Please note that it may take some time for tracking information to become available after shipment.
Customs and Duties:
For international shipments, please be aware that your order may be subject to customs duties, taxes, or other additional fees imposed by your country's customs agency. These charges are the responsibility of the recipient and are not included in the total order cost or shipping fees. It is advisable to contact your local customs office to understand any applicable charges before placing your order.
Non-Delivery or Lost Packages:
While we strive to ensure a smooth delivery process, issues such as non-delivery or lost packages may arise due to unforeseen circumstances. In such cases, please contact us and we will work with the shipping service provider to resolve the issue promptly. Please note that Atelier Serrapina is not responsible for non-delivery or lost packages caused by inaccurate shipping information provided by the customer or actions beyond our control.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to help!